You are surrounded by chaos and confusion. You keep working on dying, if not lifeless, projects. UX is a well known cure, but no one wants to swallow it. You feel like giving up and have all but lost all hope that design thinking actually makes a difference.
Not only do we need prevent the worsening of bad UX in projects, we need to prevent it all together.
During this hands on workshop, participants will develop their practical design thinking and problem solving skills. to prepare you as venture forth into the UX Labyrinth. Although relevant to professionals in any industry, this session will explore the numerous challenges and opportunities for UXers in the healthcare sector. All examples with teach theory and develop skills that are transferable to any UX project.
These skills includes using Soft Systems Methodology to tackle “wicked problems” in healthcare.
Get to know the major healthcare stakeholders through the use of personas
Identify the many challenges facing UX design in healthcare
Explore opportunities for UX design in healthcare
Create a “Rich picture” outlining a “wicked problem” in healthcare
Write “root definitions” to discover ways to improve healthcare UX.