Phillip Moepya

Senior Manager - Customer Experience and Operations at MTN


I have been in the digital user experience over 11 years, with experience in various channels (Web, Mobile, Kiosk and Apps). As part of my duties, I set up the user experience strategy, implement the digital ecommerce roadmap, work on continuous improvement, monitor the digital TNPS, design various web, mobile, kiosks and apps, performs competitive analysis, apply measurements and perform various researches (user research, usability testing, mystery research…). I have worked in an agency, telecoms company and in the financial services sector. One of my favourite quotes is “If you don’t talk to your customers, how will you know how to talk to your customers?” Will Evans


User Experience Design Lead at Standard Bank Group
Nov 2016 – Present
Senior User Experience Analyst at Vodacom
Nov 2013 – Nov 2016
User Experience Designer at Standard Bank Group
Jan 2010 – Nov 2013
UX Anlayst at AquaOnline
2008 – 2010