Adapted Journey Maps: New Ways to Find Meaning in User Data

Journey maps are a powerful tool for gathering and structuring data about end users. They also help align associates from various roles and teams through a consistent perspective with the user in focus. Throughout our work on our next-generation electronic health record, Cerner’s UX and IP teams have worked together to find meaning in complex data to inform this global product.
During this talk we will share our own examples of journey map adaptations and describe how to utilize each method for your own projects.