The Need for Emotional Intelligence in UX

For years, the field of UX focused on methods, methodologies, techniques, artifacts, and deliverables. Today, however, we have learned that UX is no longer just about the work. The ability to interact, relate, and exchange with team members, stakeholders, clients, and leadership has proven to be, in some cases, even more important than the work. For these reasons, the importance of soft skills has become increasingly critical. This talk will provide an overview of the key factor — emotional intelligence (EQ) — including such factors as the following:
The challenges and issues it can help you overcome,
How it can impact your project
How it optimizes relationships with stakeholders and teammates
The benefits it offers for personal and professional growth
Key EQ red flags that serve as identifiers for growth in self or one’s teams