Workshop 2 Johannesburg: A Hands-on Workshop on Abstracting Value Streams Up and Down for Maximum Impact

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Mapping Value Streams to Sell Service Design Thinking to the Right Stakeholders
Key takeaways, would look as follows:
  1. What are value streams: Participants will grasp what value streams are, how they differ from processes, and why they are critical in large enterprises.
  2. Practical skills in mapping value streams: tips and enhanced tactics for better journey mapping and service blueprinting
  3. Building a persuasive case for mapping value streams: Develop compelling narratives and data-backed arguments to sell the importance of value streams to executives and decision-makers
  4. Identifying and prioritising opportunities: Participants will understand how to connect these insights to business objectives like cost reduction, efficiency gains, and customer satisfaction