Seth Mbhele

I am an accomplished Design Practitioner with over 25 years experience in various product engineering, experience and product design roles. I have strategised and executed projects with corporates, start-ups, and non-profits across Africa, United Kingdom and the United States. I have deep financial services experience having led Design Strategy and multidisciplinary execution teams at Standard Bank, ABSA CIB, Old Mutual and Franc, a Fintech Startup.

I especially enjoy working with client organisations on programmes to build sustainability in their Design Capability – essentially working with them in evaluating and maturing the capability and placing the organisation on a path of decreasing vendor dependence by building and scaling internal capacity and capability. I bring to the table a unique perspective that is very much business outcomes focussed but driven from a Human-Centred Design perspective.

I am an expert in design strategy and venture design, with demonstrated expertise in team leadership, people management, HCD research, User Interface (UI) and User Experience (UX), as well as Business Process Design. As a design strategist I have worked on a multitude of projects including channel reengineering, continuous improvement and platform extension, value proposition design, design capability building, financial education programmes and many others.

As a thought leader in my space; I am an evangelist for the business value of Design and engage often with executive sponsors to put forward the case for Design as an integral capability for building customer centric organisations and impactful ventures.