The Invisible Game: What Designers Really Do When Anyone Can Design

The Invisible Game: What Designers Really Do When Anyone Can Design

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When anyone can generate a convincing prototype, what makes a designer valuable? Your product owner walks into a meeting with a working prototype they built last night. How do you respond? Behind the screens lies an invisible game: the assumptions, incentives and pressures that shape what gets built, often before any work is shown. Drawing on banking examples and behavioural science, this talk explores how designers can question assumptions, make trade-offs visible and help teams act on evidence - including when it challenges their own ideas. You’ll leave with practical ways to make your thinking visible, bring clarity to difficult decisions and demonstrate the difference your design work makes for customers

About

Reunion.ai logo

In a world of accelerating change, how do we design experiences that are not only efficient but deeply human and truly transformative? At UX South Africa Online 2025, we explore how UX professionals can balance speed and innovation with empathy, dignity, and impact. From AI-powered insights to quiet, human-centred design moments, this year’s theme invites you to share how you’re shaping the future of UX, in your team, your community, and the world.

About

Reunion.ai logo

In a world of accelerating change, how do we design experiences that are not only efficient but deeply human and truly transformative? At UX South Africa Online 2025, we explore how UX professionals can balance speed and innovation with empathy, dignity, and impact. From AI-powered insights to quiet, human-centred design moments, this year’s theme invites you to share how you’re shaping the future of UX, in your team, your community, and the world.

Talks from Day 1

Talks from Day 2